Terms & Conditions

1. Our programs

Orbe8 is developing experiences for sending personal letters and photographs on flight journeys. Our programs have different destinations and return arrangements.

Space & Back Program. The planned experience uses a high-altitude balloon to carry keepsakes into the stratosphere, within Earth’s atmosphere. This is not an orbital flight or a flight into outer space. The intended experience includes recovery and return of the original keepsake, together with available flight photographs, video, and a record of its journey. Recovery and return cannot be guaranteed.

Earth Orbit Program. The planned experience carries letters and photographs inside a protected spacecraft payload into Earth orbit. There is no planned return of these keepsakes. Flight partners, launch dates, mission specifications, and the end-of-mission plan remain subject to confirmation.

Website illustrations, animations, and simulated flight displays are not evidence that a particular keepsake has flown.

2. Registering interest

Submitting an inquiry or joining an interest list is not a purchase, confirmed booking, allocation of payload space, or guarantee of participation. The current website forms do not take payment.

We may contact you about your inquiry or the program updates you requested. You can leave an interest list or stop receiving program updates by emailing info@orbe8.com.

Please provide accurate contact information. Do not send a physical keepsake until we have confirmed that submissions are open and provided instructions.

3. Future bookings, prices, and cancellations

Before accepting payment or a keepsake for a flight, we will provide the applicable booking terms and participation requirements for your review.

Those terms will identify the service being purchased, total price and additional charges, mission status, delivery arrangements, cancellation options, refund conditions, and what happens if a flight is delayed, cancelled, or unsuccessful.

Any future cancellation or refund arrangements must comply with applicable law. These website Terms do not make a payment non-refundable or remove rights you may have under consumer protection law.

4. Letters, photographs, and permitted contents

Only submit material that you own or have permission to provide and use for the requested service. You remain responsible for ensuring that your submission does not infringe another person’s intellectual property, privacy, or other legal rights.

Flight submissions will be subject to the written size, weight, packaging, and content requirements supplied for that mission. Do not send money, identity documents, hazardous or prohibited materials, or unapproved objects.

Because physical keepsakes can be damaged or lost, retain a copy of your letter or photograph and carefully consider whether to send an irreplaceable original.

You retain your rights in your letters and photographs. Sending us an inquiry or registering interest does not give us permission to publish your personal material in advertising. Any permission needed to handle or reproduce material for a future service will be addressed in its booking terms.

5. Mission delays, refunds, and flight records

Flight plans may change because of weather, safety decisions, technical issues, launch availability, recovery conditions, or required approvals. Dates or mission details described as planned or targeted are not confirmed commitments.

If your booked mission is delayed. We will notify you using the email address associated with your booking and share the revised schedule when it is available.

You may request a refund of your payment for the affected mission. Alternatively, you may choose to have your keepsake carried on the next available mission for your program. The choice is yours; a delay does not require you to accept a transfer to another mission.

To request a refund or a transfer, email info@orbe8.com with your booking details and preferred option. We will confirm your request and explain the next steps, including any arrangements needed for a keepsake already in our care.

Participation details will explain the flight evidence and records included in that specific program. General mission photographs or video should not be understood as a promise that every individual keepsake will be visible. An orbital mission does not include a promise of permanent preservation, continuous tracking, or a particular time in orbit unless expressly stated in the applicable booking terms.

6. Using the website

Use this website lawfully. Do not interfere with its operation, attempt unauthorized access, introduce harmful software, impersonate someone else, or send unlawful material.

Website text, branding, design, and other content belong to Orbe8 or their respective owners. You may view the site and share links to it. Reuse of protected content requires permission unless the law or an applicable license allows it. Third-party images and materials remain subject to their own rights and licenses.

Links to other websites are provided for convenience. Their operators are responsible for their own content and services.

7. Information you send us

Our contact forms request your name, email address, phone number, mailing address, program selection, message, and, where applicable, an optional company name. We use these details to handle your inquiry, understand your program interest, and discuss participation and mailing arrangements with you. Form submissions are processed through our website and email service providers.

Please do not include payment information, identity documents, or sensitive personal information in an inquiry. Contact info@orbe8.com with questions or requests concerning information you have provided.

8. Updates, questions, and your rights

We may update these Terms as the website and programs develop. The date above identifies the current version. Changes to these website Terms do not retrospectively alter a separately agreed booking.

Nothing here excludes liability or limits consumer rights that cannot lawfully be excluded or limited.

For questions about these Terms, program information, or a concern you would like us to address, email info@orbe8.com.